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Plugwise source not activating

Posted: Sat Dec 31, 2016 1:46 pm
by Edwin2008
Somehow the database got corrupted and of course no backup (location app data which was not running in backup).
So had to rescan network and start all over. Network ok but then stuck on activating source software. Have send email to support (3 days ago) but no answer.
Any suggestions?

Re: Plug wise source not activating

Posted: Tue Jan 03, 2017 2:59 pm
by Edwin2008
No one?

Re: Plugwise source not activating

Posted: Tue Jan 03, 2017 7:48 pm
by Akatar
call the plugwise helpdesk or if you are using homeseer 3, try the plugwise pro plugin. that one doesn't need the source software

Re: Plugwise source not activating

Posted: Tue Jan 03, 2017 10:47 pm
by Edwin2008
Still using hs2. Will look for phone number on the site. Thnx

Re: Plugwise source not activating

Posted: Mon Jan 09, 2017 7:18 pm
by Edwin2008
Solved. Unplug internet and restart source. Thanks to help desk